What clients say — in their own words, without embellishment

We used the Co-Parenting Toolkit about eight months after our separation. By that point we had managed the logistics ourselves for a while and it was causing repeated arguments — not about the children, just about the calendar and who was responsible for what. The two sessions produced a shared system that we have both actually used since. It did not fix anything emotional, which I think it was never supposed to do. It fixed the logistical part, which was the part we needed fixing.

Co-Parenting Logistics Toolkit · June 2025

After my mother passed away, we realised that her documents were scattered across three different locations and we were missing some entirely. The Records Consolidation service took four appointments. I appreciated that they were clear from the start about what they would and would not do — they told us on the first day that they could not advise on the estate or tell us what the documents meant legally, and recommended we speak to a solicitor for that. The archive they produced has already saved us time when we needed to locate specific papers.

Family Records Consolidation · May 2025

Our residents' association had been approached informally for help by families going through separations, and we did not know how to respond. The Community Support Circle Programme gave eight of our volunteers a structured way to hold those conversations without overstepping. The referral module was the most important part — our facilitators now know exactly when to say "this is outside what I can help with" and which type of professional to point someone toward. We ran our first circle in May and it went well.

Community Support Circle Programme · April–June 2025

I was sceptical at first that two sessions would be enough, but the scope was very focused — just the calendar and logistics documents, nothing else. My co-parent and I both attended session two to review the final documents, which helped. I would say it is not a solution to every disagreement, but it removed the arguments that were specifically about scheduling and what was packed in the bag. Those particular disputes have basically stopped.

Co-Parenting Logistics Toolkit · June 2025

We used the Records Consolidation when my wife and I were separating and needed to establish which documents belonged to which household. The process was methodical and the sessions felt genuinely neutral — Kai Lin did not comment on anything beyond what was on the document itself. The contents page and issuing directory have been useful since, particularly when we had to replace a document that neither of us had remembered to keep. I did not expect to find the service as useful as it turned out to be.

Family Records Consolidation · May 2025

We enrolled our workplace welfare committee in the Community Support Circle Programme. Six of our volunteers completed all three training days. What I valued most was the emphasis on knowing your limits — every module circled back to the referral protocol and what you do when a question is out of scope. The quarterly calls have been useful for the facilitators to debrief without feeling isolated. We are considering a second group of volunteers in the new year.

Community Support Circle Programme · March–June 2025